The Restaurant CRM That Turns One-Time Diners Into Regulars
Most restaurant CRMs die because nobody enters the data. Ours fills itself. It's rolling out on top of Catch All Orders, so every caller becomes a customer record the moment the phone rings. Book a demo to get on the early list.
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What is a restaurant CRM?
CRM stands for Customer Relationship Management. It's a system that remembers your customers, who they are, what they order, and when they last came in, so you can bring them back instead of hoping they return on their own.
For restaurants, the problem has always been the same: nobody has time to enter customer data, so the CRM sits empty and useless. Our restaurant CRM solves that by building itself from the calls and orders already running through Catch All Orders. Every guest becomes a record, and the system goes to work keeping them coming back.
Most restaurants lose the customer they just won
The numbers on repeat business are brutal, and they're exactly why a CRM matters.
70%
of first-time guests never come back
~30%
return for a second visit on their own
67%
more spent per order by repeat guests
60%
of restaurant revenue comes from repeat guests
Sources: industry restaurant-retention data (Milagro, Toast, Olo).
The path to a regular is three visits
Get a guest to their third visit and the odds flip in your favor. The trick is getting them there, and that's what our CRM is built to do.
They try you once
Then 7 in 10 vanish. Without a follow-up, that first visit is usually the last.
The make-or-break
The second visit is the single biggest jump in a guest's value. Only about 30% get there without a nudge.
The tipping point
The 'three-visit rule': once a guest hits a third visit, they're far more likely to become a regular for life.
We get them there with proven systems
Your CRM marketing runs automatically, so a busy kitchen never has to think about it.
It fills itself
Every caller and order flows in through Catch All Orders and becomes a customer record automatically. No data entry, which is the exact reason most restaurant CRMs die.
Follow-up at every step
A thank-you after the first visit, a reason to come back for the second, and a reward at the third. The proven path that moves guests up the ladder, on autopilot.
Win back the ones slipping away
When a regular goes quiet, the system notices and sends a personalized text to pull them back, before they become someone else's regular.
Questions
Is the restaurant CRM available right now?
We're rolling it out to Catch All Orders customers first. The foundation is live today: every missed call is captured and texted back automatically. The full CRM layer (customer profiles, history, automated win-back) is being added on top. Book a demo to get early access as it ships.
Why is it better than a generic CRM for restaurants?
Generic CRMs assume someone will sit down and enter contacts. Restaurants never do. Ours populates itself from the calls and orders already running through Catch All Orders, so the data is actually there when you need it.
Do I need the missed-call text-back to use the CRM?
Yes, it's the foundation the CRM is built on, and it's live today. Every call your restaurant takes becomes the data that powers your customer list.
Get early access to the restaurant CRM.
It starts with never missing a caller. Book a demo, get set up on Catch All Orders, and you're first in line as the full CRM rolls out.
Book a Five-Minute Demo15-minute call. Live in a day. No POS changes, no setup fees.